Our Policy

Commitment to Accessibility

L’Auberge Lake Charles is committed to providing guests with access to information, services, and facilities, regardless of disability status. To that end, L’Auberge Lake Charles offers a number of accessible rooms and built-in accessibility features in its facilities. The L’Auberge Lake Charles website also incorporates elements that provide accessibility to guests with disabilities.

Requests for Reasonable Accommodations

Guests who need a reasonable accommodation to access information, services, or facilities at L’Auberge Lake Charles or via the L’Auberge Lake Charles website should call us at 337-395-7777 to provide the date on which the reasonable accommodation is needed and information about the nature of the requested accommodation. Guests should include contact information such as an email address or telephone number at which they can be reached. L’Auberge Lake Charles may need sufficient notice to provide a reasonable accommodation, depending on the nature of the requested accommodation. L’Auberge Lake Charles welcomes calls from guests who use telephone relay services.

Website Accessibility

Guests with disabilities who experience accessibility issues with our website may notify us by calling us at 337-395-7777. In your communication to us, please specify the nature of the accessibility difficulty, including the web address, that may have presented an accessibility challenge.

Links to Third Party Websites

The L’Auberge Lake Charles website contains links to certain websites hosted and controlled by third party entities. L’Auberge Lake Charles does not make representations with regards to the accessibility of these websites and is unable to remediate barriers to access that users with disabilities may experience in using such websites.