• Guaranteed check-in is from 4pm - 9pm. Reservations checking in after 9pm without an ETA are subject to cancellation.
• Late check-outs are subject to an additional charge. 
• Must be 21 years of age or older to rent a room. Valid State or Federal issued identification is required upon check-in. 
• Children under the age of 16 may not be left unattended in a hotel room.
• No one under the age of 18, unless they are accompanied by an adult, is permitted in the fitness center.
• Room type and other requests have been noted but are not guaranteed. 
• The hotel offers complimentary in-room safes in each guest room but is not responsible for any item placed in the safe.
• Please lock your vehicle and leave it in a designated area. Property management is not responsible for theft, fire, or other damage that may occur to your vehicle.
• The hotel reserves the right to enter and visually inspect all guestrooms, even when the Rest/Do Not Disturb sign is displayed, to ensure the well-being of our guests and confirm the condition of the room.
• A $250 cleaning fee will be assessed if smoking occurs in a non-smoking room.
• The California Consumer Privacy Act (CCPA) provides California consumers with certain rights concerning the collection, use, sharing and sale of their personal information.  The CCPA also provides California consumers with the right to access and delete their personal information, subject to certain limitations.  L’Auberge Casino Resort Lake Charles respects the privacy rights of our customers and has adopted practices and policies to comply with the CCPA.  To learn more about the personal information that L’Auberge Casino Resort Lake Charles collects about you, and how we use such personal information, please review our Privacy Policy at https://www.pennentertainment.com/privacy-policy.

• All reservations require a valid credit card. Reservations made within 48 hours of arrival will be charged 1st night’s room/tax or $50 plus tax for PENN Play complimentary reservations at time booking to guarantee. All other reservations will be charged deposit on arrival date. If the credit card declines for deposit, the reservation will be cancelled. 
• A no-show fee equal to a one-night hotel stay plus tax or up to $80.64 for PENN Play complimentary reservations will be charged to all reservations that are not cancelled at least 48 hours prior to arrival. 
• A valid credit card in the name of the guest on the reservation must be presented at time of check-in along with a valid State or Federal issued identification or you will not be permitted to check-in. 
• Secondary guests on the reservation will not be allowed to check-in to the guestroom until the guest who made the reservation has checked-in.
• A hold will be placed on your credit or debit card account for the full anticipated amount to be owed to the hotel, plus estimated incidentals, through your check-out date, and such hold may not be released until after the date of check-out or longer at the discretion of your card issuer. 
• Cash, personal checks or pre-paid cards are not accepted for check-in. Cash is accepted at check-out. The full stay amount must be authorized at the time of check-in on a major debit/credit card.
• In the event you do not officially check out at the time of departure, or if charges are incurred subsequent to your check-out, or if articles are missing from the guestroom, the hotel is authorized to charge the credit card listed on the reservation. You will remain liable until the balance is paid in full. 
• Any costs incurred by the hotel as a result of damage in your room, or to furnishings contained therein, or any damages caused by you on the premises may be recouped by the hotel by charging the credit card used to pay for the room.   
• We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity.  
• Taxes: 15.75% per room per night. Room deposit: $50 per day or stay.                                                                      
• The amounts listed here are estimated based on current taxes and exchange rates (if applicable) and do not include additional fees/charges that may be incurred during your stay.  
• A resort and/or amenity fee of $20.99 plus tax will be charged per night as summarized on your reservation cost details. This applies to all except Owners Club and Elite tier members. Preferred tier members will be discounted to $11 plus tax. For a listing of amenities included in the resort/amenity fee, please refer to our website.

The Best Rate Guarantee applies only to rates available to the general public and bookable online.

Best Rate claims must be received for review within 24 hours of reserving the lower rate and at least
48 hours prior to your arrival.

You do not need to reserve a room on the competing website to take advantage of the Best Rate
Guarantee program.

PENN Entertainment must be able to verify the rate in question is still bookable at the time the Best
Rate claim is made and that it qualifies under the Best Rate Guarantee terms & conditions.

You are solely responsible for cancelling any third-party reservation, regardless of whether the Best
Rate Guarantee claim is approved. PENN Entertainment and its subsidiaries are not
responsible for any fees or other associated costs related to such cancellations.

The Best Rate Guarantee does not apply to the following:
• Claims submitted more than 24 hours after you booked a lower rate;
• Reservations made within 48 hours of the hotel check-in time on your arrival date;
• Discount or negotiated rates not available to the general public, including but not limited to: club, group or organization membership rates, group and corporate rates, government and military rates, casino rates, employee rates, hotel package rates, and unpublished or private rates;
• Prepaid rates that require a voucher or other type of certificate for redemption; and
• Non-refundable rates from third party or auction websites.

The comparison rate provided shall only qualify when used for an identical itinerary; this includes, but
is not limited to, stay dates, room and bed type, number of guests, and any other applicable rate terms,
policies or restrictions.

For consecutive multiple night stays the Best Rate Guarantee is calculated based on the room rate per
night and not on the total average stay price.

Only one (1) claim will be accepted for review per stay. A “stay” is defined as the total number of
consecutive nights spent at the hotel by the same guest on one (1) reservation. The name on the claim
form must match the name on the current reservation.

A reservation fee of $10 will be applied to all reservations made over the phone or at the front desk. Phone and front desk service fees may be settled with cash, credit, or comps.  Phone and front desk service fees will be excluded for Owners Club and Elite. Phone and front desk service fees are not applied to reservations that are booked direct online. This offer is not valid for self-exclusion program enrollees in jurisdictions which PENN Entertainment, Inc operates or who have been otherwise excluded from the participating property. Valid only at L' Auberge Lake Charles, LA. Gambling Problem? Call 1-877-770-STOP

All Best Rate Guarantee requests are subject to review and validation by PENN Entertainment, Inc.
and/or its subsidiaries.

PENN Entertainment reserves the right to deny a Best Rate Guarantee request for any purpose
whatsoever, in its sole discretion.

The Best Rate Guarantee program is subject to suspension during times when our websites or
reservation systems are not available due to an outage or other technical issue.

PENN Entertainment and its subsidiaries reserve the right to modify, suspend or terminate the
Best Rate Guarantee program at any time without prior notice.

General Policy:
We now welcome well-behaved dogs at our resort. A maximum of two dogs are allowed per room. Dogs of any size are welcome, but specific breed restrictions may apply.
Dogs must be restrained on a leash or in a pet carrier when outside the guest room.
Except for service dogs, dogs are not allowed in public areas such as casino floor, restaurants, bars, pools, retail outlets, arcade, spa, barber, and fitness centers, with the exception of designated pet-friendly zones.

Fees:
A non-refundable pet fee of $150 per stay will be charged to cover additional cleaning costs.
Owner and Elite reservations receive a comped pet fee.
Service dogs are welcome and are not subject to the pet fee.

Amenities:
We can provide ‘Pup Perks’ for $100, including a pet bed, two bowls, a dog treat and waste disposal bags.
An on-site pet relief area is available near the bus ramp for your dog’s needs. Please dispose of pet waste in the receptacle provided.

An LBLC Dog Policy and Wavier must be signed at check-in with the Front Desk.